e-Assistance: Income Tax / CSG returns

MRA e-Assistance is an electronic service for taxpayers to reserve a time slot on a particular day for assistance to file Income Tax / CSG returns.

The interactive session with the taxpayer will be done through WhatsApp video call.

You are kindly requested read the instructions below and agree with the terms and conditions while using this service.

Click here to take an appointment with an MRA officer


  1. The e-Assistance facility will be available only to taxpayers filing their Individual Income Tax / CSG returns.

  2. The facility will be available during weekdays and taxpayers are advised to take advantage of this facility rather than calling at the MRA Customer Service Centre.

  3. For the purpose of the e-Assistance, taxpayer will have to provide his mobile number, either his Tax Account Number, his National Identity card Number or his NCID.

  4. The provided mobile number by the taxpayer will be used for communicating with the taxpayer.

  5. A One Time Password (OTP) will be sent to the provided mobile number and the taxpayer will have to enter the OTP in order to confirm the selected time slot.

  6. Once the time slot is confirmed, a confirmation SMS will be sent on the provided mobile number by the taxpayer with a an appointment ticket number.

On appointment day and time slot

  1. An SMS with a WhatsApp link will be sent to the provided mobile number prior to the start of the interactive session with an MRA Tax Officer. Click on the link provided.

  2. The taxpayer is required to start the WhatsApp video call within the next 3 minutes. The taxpayer will have to reserve another timeslot if he/she still needs assistance.

  3. Taxpayer should have all documents and information ready prior to making the interactive session with the MRA officer.

Click here for Notes / Disclaimer for e-Assistance on Income Tax / CSG Returns