Home Import, Export & Others More Topics >> MRA Import,Export & Others Service to Trading & Business Community

Services to Trading & Business Community

 

    1. Clearance of Goods and Electronic Processing of Declaration
    2. Electronic Processing of Bills
    3. Duty Officer
    4. Certificates of Origin
    5. Tariff Information Service

  1. Clearance of Goods and Electronic Processing of Declaration

    The Mauritius Customs aims at offering a standard and quality service to its stakeholders (trade and business) through speedy clearance of goods with the least costs and least hassles.

     

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  2. Electronic Processing of Bills

    All Customs declarations (Bills of Entry) are processed electronically through the Mauritius TradeNet System. This Electronic Data Interchange (EDI) network links all commercial operators with the Customs Department. Payment may also be effected electronically.

     

    The Customs House Brokers, Freight Forwarding Agents, and importers registered at the TradeNet System submit their Customs declarations together with scanned documents electronically through TradeNet and after processing, electronic responses of the acceptance or rejection of the declarations are sent to their Front End System.

     

    Clearance formalities are completed within an overall turnaround time of one hour for both seaport and airport sites, and messages for cargo release are, immediately after, sent to clearing warehouses. At the same time declarants are informed to proceed for the removal of their goods.

     

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  3. Duty Officer

    The Duty Officer system is a facility provided to assist importers, exporters and freight forwarders at the port and airport with their Customs clearance issues. Under this system, members of the Senior Management of Customs are assigned, on an alternate basis, the role to handle stakeholders’ complaints even outside normal working hours, Sundays and public holidays.

     

    Duty Officers can be contacted on the following numbers:

    Port: 5 259 6950

    Airport: 5 498 7505

     

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  4. Certificates of Origin

    Upon application being made, MRA Customs issues the following certificates of origin for preferential entry of Mauritian originating goods being exported:

    1. EUR 1 Movement Certificate under the Interim Economic Partnership Agreement between European Union and Eastern Southern Africa,
    2. IOC Certificate of Origin under the Indian Ocean Commission Protocol on rules of origin,
    3. SADC Certificate of Origin under the Southern African Development Community (SADC) Trade Protocol,
    4. EUR 1 Movement Certificate under Turkey-Mauritius Free Trade Agreement (TMFTA) and
    5. Pakistan-Mauritius Preferential Trade Agreement (PMPTA) Certificate under the PMPTA between Mauritius and Pakistan.

     

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  5. Tariff Information Service

    The Mauritius Customs also runs a free Tariff Information Service to provide, on request, information and advice on the proper HS codes, rates of duty, excise duty and taxes applicable on imported goods. This enables importers and stakeholders to know, in advance, the cost of importing goods and helps to avoid time consuming disputes at time of clearance.

     

    Customs also advises industries, trade and other organisations and persons on the duty concessions or duty-free facilities they might take advantage of as provided for under the various enactments administered by MRA Customs.

     

    All requests for tariff information have to be made on the appropriate form which may be downloaded here and addressed to the Customs Tariff Information Unit.

     

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